FAQ

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Frequently Asked Questions

We know how hard it can be to find all the information you seek. Therefore we have collected the most common questions and provide the answers below.

If this still does not cover what you were looking for, our extensive rental information or the rental agreement at pick up might be the way to go. We are happy to answer any question that could possibly arise.

Yes, there is:

  • 7 nights for campers and motorhomes
  • 4 nights for SUVs, trucks and passenger vans

Shorter rental periods may be available on a walk-in base

You can include discounted prepaid miles in 100-mile packages – as many as you need for your planned itinerary. Unlimited miles are also available, but in most cases not the most economical option for our guests. Let us know how many miles you anticipate needing for your planned itinerary (total miles needed) and we will send you a quote with the most economical mileage plan. You can change your mileage plan and prepaid miles until you sign the rental contract during vehicle pick up procedure. There is no refund for unused prepaid miles. Over-miles will be charged per mile at published (non-discounted) rate.

  • Truck Camper approx. 12 miles per gallon / approx. 20 liter per 100 kilometer
  • Motorhome approx. 8-10 miles per gallon / approx. 23-29 liter per 100 kilometer
  • SUV approx. 15-20 miles per gallon / approx. 12-16 liter per 100 kilometer
  • Truck approx. 10-15 miles per gallon / approx. 16-23 liter per 100 kilometer
  • Passenger Van approx. 10-16 miles per gallon / approx. 15-23 liter per 100 kilometer

We do ask our customers to return the vehicle clean, so we can properly inspect the condition of the vehicle. We are the only rental company allowing our 4×4 SUVs on all public roads in the US (including Alaska) and Canada – including dirt and gravel roads. If we didn’t have this policy in place, most of our vehicles would return covered in dust and/or mud and we cannot fully inspect those vehicles when returned. However, there are two options you can choose from when it comes to the cleaning procedure.

Time Saver:
We may charge a cleaning fee between $42.50 and $235 for the inside and between $25 and $150 for the outside cleaning. The exact charge is determined by the condition the vehicle is returned in and how much time will be required to clean the rental unit.

Money Saver:
If you wish to avoid the cleaning fee, the vehicle should be returned with a clean interior and exterior. That means that the inside must be cleaned (shower, toilet, sinks, refrigerator, stove, oven, microwave, dishes, pots, pans, and coffeemaker must be wiped clean) and you must sweep out the motorhome/truck camper. We will always take care of the cleaning of linens, duvet covers and towels, as this is part of our preparation fee.

In most cases, you will probably spend a similar amount to our cleaning charge if you choose to clean the unit outside yourself.

If you would like to see some examples where a cleaning fee would get applied, you can find some pictures here.

Between May 1st and September 30st, our Truck Campers (all 4×4), our 4×4 SUVs and our Passenger Vans, are allowed on all public roads in North America (USA & Canada), regardless if paved or not.

Only Motorhomes have restrictions and are being charged a fee for certain unpaved roads, click here for details. GoNorth reserves the right to issue temporary road restrictions in case of unusually poor road conditions, natural or man-made hazards. We issue these restrictions based on information provided by the Alaska Department of Transportation and the Alaska State Troopers. You must always abide by restrictions issued by these agencies or their Canadian counterparts.

GoNorth allows their rental vehicles to cross the border into Canada, including one-way rentals between our USA locations and Whitehorse, Yukon Territory, Canada.

If you are a Canadian Resident, please read this important information.

Yes, we rent vehicles in Winter, but special winter rules apply to rentals originating or ending in Anchorage, Fairbanks or Whitehorse between October 1st and April 30th. They do not apply for Seattle-Seattle bookings.

We require a 25% non-refundable down payment to secure a reservation. In the event of cancellation this 25% down payment serves as cancellation fee.

In order to allow our customers a basic understanding of how many and/or which type of child seats maybe accommodated in our various rental vehicles, we have created an overview here.

Only small or midsize dogs are allowed. Only in Bronze Truck Camper Units. They have to be kenneled up at all times in the vehicle. An additional cleaning fee applies.