Rental Information
Pick-up & Drop-Off
Online Check-In
The Online Check-In platform allows customers to log in with their password and get access to a variety of features such as detailed information regarding their booking, their vehicle or pick up station. The guest also can provide information ahead of time. This will help to speed up the check-in process and reduce waiting time. Completing the online check-in also qualifies guests whose rental is 14+ days to receive a USD 25.00 credit at return.
Please note that it may take up to 48 hours after our confirmation for the reservation to be accessible online. Contact information can be uploaded and rental items can be requested up until 72 hours prior to vehicle pick-up.
Please note, that a rental day equals 24 hours and therefore, the pickup time will dictate the return time. Should you prefer a later time for your return, we’d recommend requesting a later pickup time.
To avoid unnecessary wait times for the guests we are scheduling appointments. Your completion of the online guest check-in is necessary to allow for this step. Guests who have not completed the Online Check-In will automatically receive the last available appointment time for the pick-up date.
Transfer to/from Rental station
GoNorth does not offer a shuttle service, with the exception of Whitehorse, where we try to pick up our guests with our shuttle van from hotel or airport.
We offer a USD 25.00 credit upon return of the vehicle for guests whose rental is 14+days and who have successfully completed their online check-in prior to pickup. Guests may use this credit as they wish. No credit is possible if guests have not completed the online check-in.
Pick-up & Drop-off Hours
May 1st – September 30st: daily from 10am to 3pm (10-15h), including Sundays and public holidays
October 1st – April 30st: Monday through Friday, from 10am to 3pm (10-15h), Weekends by appointment only
Return time is the same as pick up time, no later than 3pm (15h). GoNorth guarantees pick up by 3pm (15h), however we strive to have vehicles ready for pick up before 3pm (15h).
Our stations are open at least two hours after aircraft arrival (no later than 7pm) for clients arriving on nonstop flights from outside North America. Please note that clients must still return the vehicle by 3pm (15h) at the latest on the return date. We kindly ask you to send us flight number and arrival time for each booking. This helps with our planning and reduces waiting time on the spot.
Vehicle Pick-up
It can take up to 2 hours for the required vehicle orientation, to complete payment and sign all the paperwork required. Check-in and check-out take place between 10AM and 3PM. The vehicle has to be returned at the same time as it was picked up. One rental day equals 24 hours. GoNorth guarantees pick up by 3PM (15h); however, we strive to have vehicles ready for pick up before 3PM (15h). Customers are required to examine the vehicle carefully upon pick up. All damages to the vehicle have to be stated on the damage report. Customers will be charged for all additional damage to the vehicle upon return of the vehicle. After the vehicle orientation the contract will be signed and all additional charges (including security deposit) will be charged to the customer’s credit card (cash option available). A copy of the contract, as well as the credit card slip/receipt will be handed or emailed to the customer. The vehicle is equipped with an operators manual (in English and German) for quick reference.
If guests wish to pick up the rental unit the same day arriving after an 8h+ flight, they are still allowed to pick up their rental unit but may not leave the city until the following day.
Preparation Fee
The preparation fee includes in-depth cleaning and sanitation above industry standards, and a 98 point mechanical and maintenance checklist are provided prior to each rental. All truck campers and motorhomes come equipped with the equipment listed here.
Upgrade & Downgrade
GoNorth holds one back-up vehicle per 25 rental vehicles to make sure that all customers get the vehicle they originally booked, even in the event of breakdowns. Only in exceptional cases the vehicle confirmed may not be available. GoNorth will offer an upgrade before a downgrade to the customer affected by vehicle shortage.
Upgrade
In case the originally booked category is not available, GoNorth will offer and upgrade to a higher category with no extra charge. Additional charges like mileage will be based on the originally booked category rather than the upgrade. GoNorth does not take responsibility for any consequential cost like higher fuel consumption, surcharges for ferry bookings (longer vehicle), cancelled ferry booking due to the longer vehicle, higher camping or accommodation cost due to the size of the vehicle. No further compensation is applicable.
Downgrade
In the event that neither the originally booked category nor an upgrade is available, GoNorth will offer a downgrade to the customer. The difference between the originally booked category and the downgrade will be refunded directly to the customer (based on GoNorth public fares). Consequential costs like extra mileage will be based on the downgrade rather than the originally booked category. GoNorth does not take responsibility for direct or indirect consequences of a downgrade. Any further compensation as a result of a downgrade is not applicable.
Vehicle Return
Vehicles must be returned to the GoNorth office during official hours, according to the appointment arranged when the rental contract was signed. There is a penalty for delayed drop off. A regular drop off procedure takes about 15-20 minutes but can take up to 1 hour.
When the customer arrives at the rental station to return the vehicle, it is recommended to pack and unload the bags first, then the GoNorth staff will check the vehicle. Any additional mileage, damage charges, fuel, propane, fees if black and grey tanks are not empty, and cleaning fees will be assessed at this time. Fresh water does not need to be full at the time of the return. GoNorth counter staff will assist in organizing a taxi to the airport or hotel.
Potential additional charges at return
For potential additional charges at return see detailed pricing depending on vehicle category here.
Cleaning
We do ask our customers to return the vehicle clean, so we can properly inspect the condition of the vehicle. Please find details here.
General Information
Motor Vehicle Rental Agreement
Download a version of the rental agreement for more information. It will also be handed out to you at the time of pick up.
Winter rental
For all rentals originating or ending in Anchorage, Fairbanks or Whitehorse between October 1st and April 30th, the following terms apply:
GoNorth rents exclusively SUV7s during the winter months. All winter rental vehicles are equipped with an engine block heater, studded tires, and a winter kit. The winter rental kit includes a roadside emergency kit, traction mats, a snow scraper, de-ice spray, a shovel, and a sleeping bag for each guest.
Minimum age for winter rentals is 25 years of age. Our minimum rentals days is 4 days. We require for all winter rentals a minimum of 3 years driving experience in cold winter conditions with icy roads and snow.
Guests will have to sign a document during pick up procedure, stating that all drivers listed in the contract are meeting these requirements. VIP and VIP+ are not available for winter rentals (except SEA), and a minimum security deposit of USD 2000.00 is due at the time of the pickup. Leisure travel north of Wiseman, as well as leisure travel north of Eagle Plains is NOT allowed during winter time and constitutes a breach of contract.
These rules are not applicable for Seattle-Seattle bookings.
If you are requesting a quote for a winter rental originating or ending in Anchorage, Fairbanks or Whitehorse, please indicate the number of people who will be traveling in the rental vehicle, so we may provide the correct number of sleeping bags with your winter kit.
Liability
The renter’s liability insurance is primary. GoNorth’s renter’s liability is secondary and coverage ranges from $10,000 to $50,000, depending on which US state the damage occurs in. For Canada, renter’s liability covers up to 1 Mio CAD. The GoNorth liability insurance covers damage up to $1 Mio in the US, and up to 1 Mio CAD in Canada, in the case that GoNorth is found to be responsible for the cause of the damage.
Awning
Use of awing on motorhomes is not permitted. Electrical awnings are disconnected, and manual awnings are secured closed. Use of the awning and the circumvention of the disabling measurements by GoNorth constitute a breach in contract. Any damage to awning or vehicle from awning usage is the full responsibility of guest.
Child Car Seats
GoNorth does not provide child car seats nor does GoNorth take any responsibility for the installation of a child car seat. You can check the requirements for travelling with children and an overview of the seat belt configurations in each vehicle category here.
Smoking
Smoking is prohibited in all GoNorth vehicles and camper units.
Extra Gas Cans
Due to liability reasons GoNorth does not permit extra gas cans inside the vehicles.
GoNorth is renting outside mounted cargo carriers which can hold extra gas canisters for 7-Passenger
SUVs only. If interested, please request with your booking. Availability is limited.
Fish and Game
Fish and game may be carried in coolers only. Cleaning of fish and game inside vehicles is NOT permitted.
Pets
Pets are not permitted in the vehicles. Exception: Small or midsize dogs are allowed in the Bronze Campers as long as they are locked in a kennel. A non-refundable pet-fee of USD 250 per rental period applies.
Insurances
Collision Damage Waiver (CDW)
Purchase of the Collision Damage Waiver (CDW) is required for all confirmed reservations, unless all drivers have proof of valid US insurance covering the rented unit(s).
Proof of insurance must be provided and approved at least 72 hours prior to pick up date. Please mention during booking if you plan to provide your own insurance.
Damage to glass and tires is not included nor is road-hazard damage. Damage inflicted to other vehicles and/or objects or injuring a person or pet or any other assets due to backing up, as well as damage to the roof, is NOT included with purchase of CDW! CDW reduces responsibility for damage to $2000 per incident. A security deposit of $2000 will be charged upon pick up.
Vehicle Incident Protection (VIP)
The VIP is available in conjunction with the Collision Damage Waiver (CDW) only. It includes road-hazard damage to glass and tires (after deductible is met) and further reduces responsibility for both road-hazard and collision damage to $1000 per incident. It also reduces the security deposit to $1000 (charged upon pick up).
Vehicle Incident Protection + (VIP+)
The VIP+ is available in conjunction with the Collision Damage Waiver (CDW) and VIP only. It offers peace of mind coverage, including lockout service, lost key replacement, emergency towing (first 50 miles), jump start, and flat tire change using spare tire (tire cost excluded). GoNorth covers up to a maximum of $500 for roadside assistance. The VIP+ further reduces the security deposit to $500 (charged upon pick up).
Supplement Liability Insurance (SLI)
SLI provides excess third-party liability insurance over the renter’s primary personal insurance policy or over GoNorth’s renter’s liability insurance up to a maximum combined single limit of USD 300’000.00.
Personal Accident Coverage (PAC)
PAC provides accidental death, accident medical and accident ambulance expense benefits to renter and passengers up to an aggregate limit of USD 225’000.00 Benefits provided differ between the renter and the passengers.
Death Benefit AK & WA Renter: USD 175’000.00 Passenger: USD 17’500.00
Accident Medical Expense Renter: USD 2’500.00 Passenger: USD 2’500.00
Accident Ambulance Expense Renter: USD 250.00 Passenger: USD 250.00
Personal Property Coverage (PPC)
PPC offers protection against damage to personal effects owned by the renter and immediate family members who are traveling with the renter and reside in the same household up to the aggregate limit of USD 1’800.00. Benefit limit per person: USD 600.00.